Terms and Conditions

3.1. Booking methods

Bookings can be made:

• By phone on +32 487 01 23 24
• By WhatsApp on the same number
• Via the online booking form on zrl-drive.be
• By email to info@zrl-drive.be

3.2. Required information

For any booking, the Client must provide:

• First name and surname
• Phone number
• Pick-up address and destination
• Desired date and time
• Number of passengers
• Luggage information (number and type)

3.3. Booking confirmation

Every booking is confirmed by the Provider by email or SMS as soon as possible. The confirmation includes the details of the service (date, time, pick-up location, destination, price). The booking is only final upon receipt of the confirmation from the Provider.

3.4. Booking notice

It is recommended to make bookings at least 24 hours in advance. For urgent bookings (less than 2 hours), please contact us directly by phone. Acceptance of last-minute bookings is subject to the availability of our chauffeurs.

4.1. Pricing

Prices are determined on the basis of:

• The distance to be travelled
• The estimated duration of the service
• The type of vehicle chosen (Economy, Premium)
• Any applicable surcharges

A detailed quote is provided at the time of booking. The prices communicated are firm and final, unless the Client requests a significant change to the route. All prices are expressed in euros (EUR) and include VAT at the applicable Belgian rate.

4.2. Surcharges

Surcharges may apply in the following cases:

• Night surcharge: Journeys between 22:00 and 06:00
• Public holiday surcharge: Journeys on Belgian public holidays
• Bulky luggage surcharge: Beyond the standard allowance
• Additional waiting time: Beyond the free waiting time granted
• Route change: If requested during the journey

4.3. Payment methods

Payment can be made:

• In cash (EUR only)
• By bank card (Visa, Mastercard, Bancontact)
• By bank transfer (business clients, on account)
• By secure online payment (where offered)

Unless otherwise agreed, payment is due at the end of each service. For business clients with an open account, payment is due within 30 days from the invoice date.

4.4. Late payment

In the event of late payment, late-payment interest at the increased Belgian statutory rate shall automatically apply, together with a fixed compensation of 40 EUR for recovery costs, in accordance with Article 5 of the Law of 2 August 2002 on combating late payment in commercial transactions.

6.1. Cancellation by the Client

Any cancellation or modification must be notified to the Provider by phone, email or WhatsApp. The following conditions apply:

6.2. Cancellation by the Provider

The Provider reserves the right to cancel a booking in the event of force majeure (extreme weather conditions, strikes, major mechanical failures, etc.) or impossibility of performing the service. In that case, the Client is refunded in full and promptly, without any additional compensation.

6.3. Modifications

Booking modifications (change of time, address or number of passengers) are possible subject to availability. Modifications made less than 24 hours before the service may lead to a price revision.

7.1. Punctuality

The Provider undertakes to be present at the agreed place and time. In the event of a delay attributable to the Provider exceeding 15 minutes, compensation may be granted (discount on the journey or credit for a future booking).

7.2. Waiting time

Free waiting time is granted:

• Standard journeys: 15 minutes after the agreed time
• Airport transfers (arrivals): 45 minutes after the actual landing

Beyond that, a surcharge of 0.50 EUR per minute of waiting will be invoiced, unless otherwise agreed in advance.

7.3. Luggage

The transport of standard luggage (1 suitcase + 1 piece of hand luggage per passenger) is included in the price. For bulky, oversized or additional luggage, please inform us at the time of booking. A surcharge may apply.

7.4. Conduct

The Client undertakes to behave respectfully towards the chauffeur and to keep the vehicle in good condition (no smoking, no messy food, etc.). The Provider reserves the right to refuse or interrupt a service in the event of inappropriate, dangerous or illegal behaviour by the Client, without refund.

7.5. Children and car seats

Children under 135 cm or under 18 kg must be transported in a suitable car seat in accordance with Belgian law. The Client is responsible for providing the car seat, unless requested in advance from the Provider (subject to a surcharge and availability).

8.1. Insurance

All our vehicles are insured in accordance with the Belgian legislation in force. This insurance covers passengers during transport. The Provider also holds professional civil liability insurance.

8.2. Personal belongings

The Provider cannot be held liable for the loss, theft or damage of the Client's personal belongings left or forgotten in the vehicle. However, any item found will be kept for 30 days and the Client will be contacted if their details are known.

8.3. Delays and external circumstances

The Provider cannot be held liable for delays or the impossibility of performing the service caused by external circumstances beyond its control: exceptional traffic jams, weather conditions, road accidents, strikes, demonstrations, etc.

8.4. Damage to the vehicle

In the event of damage caused to the vehicle by the Client or their companions (significant soiling, deterioration, etc.), the Client shall compensate the Provider for the cleaning or repair costs.

Amicable settlement

In the event of a dispute, we invite you to contact us first in order to seek an amicable solution.

Consumer mediation

In accordance with Book XVI of the Code of Economic Law, if you are a consumer and a dispute could not be resolved amicably, you may make free use of the mediation service:

• Consumer Mediation Service:
  Boulevard du Roi Albert II, 8 Bte 1, 1000 Bruxelles
  www.mediationconsommateur.be
• European Online Dispute Resolution (ODR) platform:
  https://ec.europa.eu/consumers/odr

Competent courts

Failing an amicable agreement or mediation, exclusive jurisdiction is granted to the courts of the judicial district of Brussels, Belgium, subject to the mandatory provisions applicable to consumers which would allow them to bring proceedings before the courts of their place of residence.